Shipping Details

Shipping to Australia

Wick and Wire Co NZ. aim to ship orders within 24 hours of receipt. If an order is placed on a weekend or public holiday it will be shipped out the next working day. Please keep this in mind if you are running low on E-Liquid around holiday periods. 

All items to Australia are shipped with DHL.

DHL orders can take 1-4 working days depending on where you live, and up to 10 days if you are outside a metro area.

Please be sure to provide the correct shipping address to us for shipping your item, if it is retuned due to an incorrect address being provided shipping will need to be covered again in order for the item to be shipped again.

Once a parcel has left our premises we bear no responsibility of the delivery of this item, and the responsibility of the delivery lies solely with the company chosen by the purchaser as the method of delivery, at the time of checkout. By purchasing from this website, you agree to the terms above and agree that you will not hold the sender responsible for any delays in transit as caused by the delivery company.

Shipping Rates

Orders under $50

NZ Post ( 3 to 10 Business Days) - $10.00

DHL Shipping* ( 1 to 4 Business Days) - $18.00

Orders over $50

NZ Post ( 3 to 10 Business Days) - FREE

DHL Shipping* ( 1 to 4 Business Days) - $18.00

Orders over $150

DHL Shipping* ( 1 to 4 Business Days) - FREE

 *All orders with DHL will be insured for the total parcel value. 

 

Lost / Missing Parcels

As per the above once a parcel has left our premises the liability for the parcel lies solely with the delivery company, by purchasing from the website you agree to this.

On the odd occasion that a parcel is delayed in transit, there is a process involved which includes us lodging a ticket with the delivery company to find the parcel. Tickets with delivery companies can take up to 10 days to be resolved and we ask that you are patience during this time. Until an investigation concludes we cannot refund or resend items and by purchasing from this website you agree to this.

 

Shipping to other countries       

At this stage, we are only shipping to Australia from New Zealand.

 

This policy may change with time so be sure to check back regularly.

Subscribe