Shipping Details

The nicotine ban in Australia has been postponed from the 1st of July 2020 to the 1st of January 2021. We may have won the battle but the war isn't over.

 

DHL estimated delivery dates on their website are inaccurate, they are most likely over quoted.

 

Do you ship to Australia, how much does it cost and how long will it take?

We sure do! We ship to all states, it costs the same Australia wide. Here are our prices:

 

Orders under $50

NZ Post Shipping –$10

DHL Shipping - $18

Orders Over $50

NZ Post Shipping  –FREE

DHL Shipping - $18.00

Orders over $150

NZ Post Shipping  –FREE

DHL Shipping  –FREE

 

DHL: Overnight-4 business days

Fastest international. Rural and regional addresses need to add 1-3 days as these are handed over to be delivered by Auspost. These are only estimated time frames.

 

NZ Post: 4-10 business days

Very very slow. Rural and regional addresses need to add 1-2 days. Around public holidays and busy periods, add up to 5 business days.

 

Do you ship to New Zealand and how much does it cost?

We sure do! We ship to both north and south island. Here is the pricing

 

Orders under $50

NZ Post (1-3 business days) - $10.00

Orders over $50

NZ Post (1-3 business days) -FREE

 

How do I track my order?

We send you a tracking link via email after your order has been dispatched however, if this doesn’t work, you can usehttps://www.nzpost.co.nz/tools/tracking for NZpost orders andhttps://www.logistics.dhl/nz-en/home/tracking.html for DHL order

 

How do I redirect my order?

If your order hasn’t been processed by us, send us an email as soon as possible with your tracking number and your new address. If your order has left, there is nothing we can do, you will need to redirect it online or contact DHL on 13 14 06, Australia Post on 13 76 78 or NZ Post on 0800 501 501

 

What do my tracking scans mean?

NZPost International

Ready to send

The paperwork for the shipment has been completed

Picked up

The shipment has been picked up by the NZPost courier from our warehouse in the North Island

Shipping information received

The paperwork has been sent to Australia Post and Australian Customs and has yet to be approved for entry

Processed at outbound depot

The package has been through another sorting facility, due to how close we are to the airport, this is likely the last scan before international departure

Departure from New Zealand

No longer on New Zealand soil, this means that it has left the country but hasn't been checked by customs in Australia yet

Shipping information approved

The paperwork has been checked by both Australia Post and New Zealand Post and has been approved for entry in to Australia

Out for delivery

Your local courier has it onboard and will be delivered today

Attempted delivery

Your local courier has attempted at least once, check for a card in your mailbox or around the door. If you can't find it, call AusPost on 13 76 78

Returning to sender

Oh no, this isn't a great one to see. The package might have been damaged in shipping, the address might have been wrong or the package was rejected at the delivery point

Delivery Complete

The best one! The package is at your specified delivery address

 

DHL International

Shipment picked up

The shipment has been picked up by the DHL courier from our warehouse in the North Island

Processed at *location*

The shipment has been sorted within a DHL facility

Departed Facility in *location*

The shipment has left the DHL sorting facility

Customs status updated

The shipment has had a change in customs status, generally this means it has cleared successfully. If it hasn't they will contact both the sender and receiver

Arrived at Sort Facility *location*

The shipment has been arrived within a DHL facility

Clearance processing complete at *location*

The shipment has had all of its needed customs checks at this location

Returning to sender

Oh no, this isn't a great one to see. The package might have been damaged in shipping, the address might have been wrong or the package was rejected at the delivery point

Redirected

The shipment has been redirected by the receiver

Delivery arranged; no further details expected

The shipment has been handed over to the local courier for the final leg of the transit that DHL doesn't support. This is generally regional or rural deliveries

Awaiting collection or Scheduled for delivery as agreed

The shipment has failed delivery at least once and the receiver has advised the preferred method of delivery/collection

With delivery courier

The shipment is on board for the final delivery

Attempted Delivery; Recipient not home

This could be several things, the property wasn't accessible for traffic, parking, animal threat reason or no safe place to drop it and many more reasons. Best thing to do is contact DHL and find out where to collect it or reschedule delivery

Delivery Complete

The best one! The package is at your specified delivery address

 

What is a business day?

A business day doesn’t include weekends, New Zealand public holidays, North Island regional holidays and Australian public holidays since the package will be travelling through both countries. Generally, if we are closed or it is not a business day here in New Zealand and this might be a surprise to our customers, we will be post about it in our blog section.

 

What happens if my parcel is lost, Missing or returned to sender?

Once a parcel has left our premises we bear no responsibility of the delivery of this item, and the responsibility of the delivery lies solely with the company chosen by the purchaser as the method of delivery, at the time of checkout. By purchasing from this website, you agree to the terms above and agree that you will not hold the sender responsible for any delays in transit as caused by the delivery company.

On the odd occasion that a parcel is delayed in transit, there is a process involved which includes us lodging a ticket with the delivery company to find the parcel. Tickets with delivery companies can take up to 3 weeks to be resolved with NZPost and up to 1 week with DHL. We ask that you are patient during this time. Until an investigation concludes we cannot refund or resend items and by purchasing from this website you agree to this.

Please be sure to provide the correct shipping address to us for shipping your item, if it is returned due to an incorrect address being provided shipping will need to be covered again in order for the item to be shipped again. This is a long process so please ensure that you give us the right details and can collect your parcel or are home to accept it.

 

How do I cancel my order?

Currently work load is too high, all order will be processed as ordered.

 

Will customs stop my order to Australia?

Customs should have no reason to stop your order as it is labelled correctly, GST paid and packaged safely. We haven’t had an issue with Australian customs to date. Please check your local laws before ordering.

 

What countries do you ship to?

We are now shipping both domestically and internationally to Australia.

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