Some areas are currently experiencing delays outside of our controls. These shipping times are average time based on previous packages and are not guaranteed. These delays are stemming from Easter and ANZAC, for some packages no scans can be seen for up to 2 weeks.

DHL is currently unavailable, we are working on more shipment options. For more info [Click here...]

 

How much does shipping cost?

Service Spend Under $50 Spend $50-$150 Spend Over $150
Australia Post $10 FREE FREE

 

When is my order likely to be delivered by?

Service

Overnight 2-4 Business Days 5-7 Business Days 8-10 Business Days 10+ Business Days
Australia Post 0% 25% 75% 95% >99%

 

Terms

Australia Post

Completely uninsured and at the receiver's risk to make this as cheap as possible. We can start an enquiry with New Zealand Post, these cases are unfortunately very very slow.

The enquiry alone can take an additional 8 weeks, there is nothing we can do to speed this up nor can we take action until this period has passed.

Unfortunate, AusPost will not allow an international business to contact them directly nor offer us any sort of compensation regardless of what their staff say in an attempt to avoid blame.

The package will be returned to sender without warning or notification. Once this has been initiated it cannot be stopped.

If it arrives back in New Zealand (this may take many many months), it can be refunded minus costs faced and an admin fee or sent again at the receiver's cost.

Please ensure that your name, address, details and prescription are correct and valid, we don't know where you live, we expect that you do and will send any order as addressed.

Most orders are packed in a matter of hours and too quickly to be pulled in time. Modifications or cancellation are not guaranteed and very unlikely for New Zealand.

We may be able to get the local courier to return it to our warehouse before its first scan at the depot, unfortunately this does incur charges payable by the receiver. Please order carefully.

We ship most orders on the same day that are placed before 10am New Zealand Time, if it doesn't make it that day, orders will be shipped the next business day.

Some days may be busy (after a public holiday, Monday after a sale etc...) and we may have to bring forward this time until 7am.

Other

After October 1st 2021 nicotine vaping products entering Australia needs to be accompanied by a prescription for it.

We will not stop any order without a prescription or an incorrect prescription. It is your responsibility to make sure what you are doing is legal.

No refunds will be given if your package gets a random inspection and confiscated due to a lack of a valid prescription.

To learn how to upload your script [Click here...]

For more prescription info [Click here...]

Business days do not include public holidays, regional holidays and weekends in either New Zealand or Australia.

To find out more [Click here...]

Packages entering Australia with a value of over $1000 will have duties payable to Australian Customs by the receiver.

If this is a concern to you, keep packages under $900 to avoid surprises.

FAQs can be found [Here...]

Additional Terms and conditions can be found [Here...]

Our blog, news and guides can be found [Here...]

More info on rewards can be found [Here...]