Frequently Asked Questions

Shipping

NOTE: This is Pre-Pandemic information, please see this link for updated COVID information:

Click Here!

We ship orders on the same day as long as the order comes in before midday, outside of that, orders will be shipped the next business day.

DHL-Express Shipping ($18 or free at $150 spend)

Pros:

- Metro: Overnight to 4 business days

- Dedicated delivery staff for metro deliveries

- Inflight express customs check

- Weekend delivery around busy periods and public holidays

- Dedicated support staff contactable by sender for fast resolution

- Insurance with signature

- Customer can contact DHL for redirect and or signature cancellation.

Cons:

- AusPost handles non-metro delivery although this is still the fastest option, add 1 to 3 business days around busy periods for this

NZPost – Standard Mail ($10 or free over $50 spend)

Pros:

- Cheapest

- No signature if not home

Cons:

- No insurance

- Only 90% of metro packages are delivered in 4 to 10 business days. This works out to be 1 to 2 weeks with no public holidays, as long as 3 weeks around Christmas and New Year’s.

-Busy periods and customs backlogs can slow this dramatically and are well outside of our control

- Issue resolution is also slow at around an additional 2 to 3 weeks and contact will need to be made with NZPost and AusPost by the receiver

-We can’t see more than what is listed on the tracking info

Please note that we also need to package your order, this is done generally within 1 business day and is not included in the courier’s estimated shipping times.

For more info on delivery: Click Here!

A business day doesn’t include weekends, New Zealand public holidays, Auckland/Wellington regional holidays and Australian (and State) public holidays since the package will be travelling through both countries. Generally, if we are closed and it is not a business day here in New Zealand, this will be posted in our blog section.

Customs should have no reason to stop your order as it is labelled correctly, GST paid and packaged safely. We haven’t had an issue with Australian customs to date.

The only reason customs would hold your package is if you order more than $1000 worth of products, the Australian government requires import duties paid by the receiver on anything entering with this value or more.

We sure do! We offer different shipping options ranging from as quick as overnight and up to snail mail pace to suit all budgets and timelines.

No, we only ship to Australia.

Our warehouse is situated in the North Island of New Zealand. We don’t have a shop front and can only process, package and send web orders. Unfortunately we don’t have the infrastructure in place to offer pick up.

Here is our shipping help centre!

E-Liquid

All of our e-liquids contain nicotine, we do not carry 0mg.

If you are after 0mg or VG and PG this will need to be purchased from www.wickandwireco.com.au

We carry unflavoured freebase nicotine with 100mg per ml in 100% PG which is used to add nicotine to flavoured juices.

Click here to view unflavoured nicotine…

Nicotine strength is the most common question we get asked business wide!

How much do I buy or add? … Well there’s no right or wrong, so this question can be hard. Here we’ve simplified the most common strengths that people use dependent on device to make it a little easier.

Freebase nicotine:

<3mg: Generally seen with DL devices, people who enjoy the flavour and those who enjoy the hand-to-mouth motion.

3mg: On the lighter end, generally used by those with higher wattage, DL devices and higher vapour production.

6mg: Commonly used with both DL and MTL depending on how much throat hit is wanted.

12mg: Primarily used for MTL and heavier smokers looking for a higher throat hit.

>12mg: Used for MTL devices and lower wattage devices where previously a highest cigarette consumption was had.

Salt nicotine in Pod Systems and pre-filled pods:

<20mg: On the lighter side for those not looking for much throat hit.

20-30mg: Still a little lighter but a little more throat hit.

30-40mg: For those looking for a higher amount of throat hit.

40-50mg: Much stronger with lots of throat hit for the heaviest smokers.

Pro Tip: Click the strength level to view the juices that can be purchased in those strength! Don't forget to check the selected strength before adding it to your cart.

You may drift outside of these recommendations but if you’re starting out these ranges are what we most commonly see with our customers.

Wick & Wire Co, Disco Clouds and Not Another Tobacco branded e-liquids are all manufactured by the award-winning juice company, Shijin, located in the sunny state of California in the USA. Here, we can maintain stringent quality and safety guidelines as they use a large ISO 7 laboratory to produce both our and their own e-liquid.

We also choose the range we stock based on companies that produce their liquid to the same stringent levels as us before even considering the flavours. This is one way to ensure we sell the best products we can.

No, unfortunately we do not make the products on site. What is listed on the website, is what we stock.

Most of the time the range is similar if not the same although we are a different company. The flavours themselves can vary from what you are used to with the post mix 0mg from Australia. Several reasons for this include different brands of nicotine, not diluted, more steeping and in some cases a different mixing facility. Our product lines (Wick & Wire Co, Disco Clouds, Not Another Tobacco etc) are mixed in a different facility in another country on a much larger scale, these will be affected too.

Making a purchase

Most products are restocked before they run out or fairly quickly after running out. Although occasionally some products are back ordered with the manufacturer due to delays outside of our control, some are seasonal and only around for part of the year and some products might have been discontinued or rebranded.

The best option to find out when it is available is to click the ‘Notify Me When Available’ button under the ‘SOLD OUT’ sign and enter your email. This is automated and when it is back in stock you will receive an email notifying you. We do not give ETA’s out over emails as shipping delays are common.

PayPal no longer offers financial services to vape businesses.

We currently only can accept Card payments and temporarily Poli Pay. We are working to add more. Once added they will be available through the checkout process.

The charge on your credit or debit card may display as 'USB Cable Shop Australia', this is nothing to be concerned about.

This is ever changing.

Of course, we offer a curated range of reliable and well-priced starter kits. Although, we don’t carry the full range of our Australian sister company as import fees into New Zealand are generally higher than Australia.