December 27, 2019

We know how exciting it can be receiving new vape mail but unfortunately the hardest part comes first, the wait! Here is how to estimate delivery date.

What is a business day?

A business day doesn’t include weekends, New Zealand public holidays, Auckland regional holidays and Australian public holidays since the package will be travelling through both countries. Generally, if we are closed and it is not a business day here in New Zealand, this will be posted in our blog section.

 

When do you ship my order?

We prepare most shipments for collection within one business day. If ordered before 1pm (unless otherwise posted in a blog post around public holidays and other delays) New Zealand time (Click here for the current time!) most orders will leave the same business day. This packaging time isn’t included in the selected shipping times.

 

What are the estimated metro delivery times?

NZPost:  4-10 business days.

DHL:  1-4 business days.

 

So when does day 1 start?

Day 1 is the first business day after the shipment has been collected by the courier. Order on a Tuesday morning, we package your shipment up same day and it is collected that afternoon, the remaining time on the Tuesday is day zero and day 1 is Wednesday. If you order at 3pm on a Friday, we package your shipment up on a Monday and it is collected on a Monday afternoon, the remaining time on the Monday is day zero and day 1 is Tuesday. Business days to be counted need to be full days as most transport and sorting is done overnight.

 

What can I do to make sure I get my order quicker?

The simplest but most common delay is adding the incorrect address to your order. Please ensure that postcode and suburb match, this is common that people use their home postcode and their work suburb. DHL is also prioritised during the packaging process. Emailing and asking for it to leave that day when placing the order after 1pm does nothing to speed the packing as DHL and NZPost have already collected the orders for the day. So in short, giving us the correct info the first time, making no changes to your order and ordering DHL before cut off will ensure a speedy process.

 

Click here for public holidays in Australia and other holidays for your state!

Click here for public holidays in New Zealand and Auckland regional holidays!

 

Examples:

 

Courier

Ordered

Packed and collected

Day 1

First quoted day

Last quoted day

Delayed?

NZPost

Tuesday 7/5 at 10am

Tuesday 7/5

Wednesday 8/5

Monday 13/5

Tuesday 21/5

No delay

NZPost

Tuesday 24/12 at 3pm

Friday 27/12

Monday 30/12

Friday 4/1

Monday 14/1

Christmas and New Years 4+ day delay

NZPost

Friday 18/10 at 1:05pm

Monday 21/10

Tuesday 22/10

Friday 25/10

Tuesday 5/10

NZ Public holiday 1 day delay

DHL

Tuesday 7/5 at 10am

Tuesday 7/5

Wednesday 8/5

Wednesday 8/5

Monday 13/5

No Delay

DHL

Tuesday 24/12 at 3pm

Friday 27/12

Monday 30/12

Monday 30/12

Friday 4/1

Metro is 2 day delay due to metro weekend delivery

DHL

Friday 18/10 at 1:05pm

Monday 21/10

Tuesday 22/10

Tuesday 22/10

Thursday 24/10

No Delay

 


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